Shipping policy

Effective Date: July 9, 2025

This Shipping Policy applies to all orders placed through harmonyacres.love, operated by Farm and Forage LLC, Clarion, Pennsylvania, USA.

1. Processing Times

Orders are typically processed and shipped within 1–3 business days of payment confirmation. During high-volume periods, processing may take up to 5 business days. Shipping speed is determined by the method selected at checkout.

If your order is a backorder or pre-order, or if any delay arises, we will notify you by email.

2. Domestic Shipping

We ship throughout the United States. Free shipping is available on all domestic orders over $100 and will be applied automatically at checkout.

If your domestic package is lost, damaged, stolen, or confiscated, we will resend the items at no additional charge. To initiate a claim, please provide clear photos of the shipping container, inner packaging, and any visible damage.

3. International Shipping

We ship internationally. Free shipping is available on international orders over $300 and will appear automatically at checkout.

We are not responsible for international packages that are lost, delayed, confiscated, or damaged during transit. The following exceptions apply:

If a package is safely returned to us in its original unopened condition, we will issue a refund for the item(s) only — shipping charges are non-refundable.
If your package was shipped with insurance (e.g., USPS Priority Mail International) and we are able to successfully file a claim, we will refund you for the product.

We make every effort to avoid shipping Amanita products to restricted regions and reserve the right to cancel such orders. We are not responsible for packages confiscated by customs. Customers are responsible for any customs duties or import fees.

4. UPS Shipments and Third-Party Drop-Off Locations

Certain orders are shipped via UPS and dropped off at authorized third-party UPS Access Point® locations. By placing an order, you acknowledge and agree to the following:

Pickup Confirmation: Farm and Forage LLC is not responsible for lost, stolen, or delayed packages if the drop-off location fails to provide a confirmed scan or receipt at the time of drop-off. Our liability ends upon delivery of the package to the designated drop-off location.
Pickup Timing: We have no control over when a third-party location processes or transfers packages to UPS for transit. Same-day or next-day carrier pickup is not guaranteed.
Weekend Drop-Offs: Packages dropped off on a Friday may not be picked up by UPS until the following Monday. Estimated transit times begin only when UPS scans the package into their system — not at the time of our drop-off.

We will provide a tracking number once available. For time-sensitive orders, we recommend selecting an expedited shipping method. Carrier pickup delays at third-party locations are outside our control.

5. Questions

For shipping questions or to report a shipping issue, please contact us:

Email: info@harmonyacres.love
Address: Farm and Forage LLC, Clarion, PA, USA